SHIPPING AND RETURNS
SHIPPING RATE
We do our best to dispatch orders daily, Monday to Friday. Orders placed on weekends or holidays will be processed the next business day.
US Shipping rate:
- Standard Shipping – $5 USD
- Express Shipping – $12 USD
Shipping times may vary based on location and selected shipping method. A confirmation email with tracking details will be sent once your order has been dispatched.
SHIPPING RATE
We do our best to dispatch orders daily, Monday to Friday. Orders placed on weekends or holidays will be processed the next business day.
US Shipping rate:
- Standard Shipping – $5 USD
- Express Shipping – $12 USD
Shipping times may vary based on location and selected shipping method. A confirmation email with tracking details will be sent once your order has been dispatched.
Returns & Exchanges
Hassle-free returns within 30 days.
We want you to love your gear. If you’re not completely satisfied, you have 30 days from the date of purchase to return your item for store credit or exchange.
We only accept returns on full-priced items. To be eligible for a return or exchange, your item must be unworn, unused, unwashed, and in its original condition, with all original tags attached and packaging included.
Customers are eligible for one exchange per order for another item of equal or greater value. If exchanging for a higher-priced item, the customer will be required to pay the difference.
Items purchased during sales, promotions, or with discount codes are considered final sale and are not eligible for return or exchange.
Return shipping costs are the responsibility of the customer. We do not provide prepaid return labels or cover the cost of returning items to us.
European Union Returns
If you are exercising your statutory 14-day right of withdrawal under applicable EU consumer law, you are responsible for the cost of returning the goods to our designated returns address, unless otherwise required by applicable law. As our returns facility is located outside the European Union, international return shipping costs may apply. We recommend using a tracked shipping service, as you remain responsible for the goods until they are received at our returns facility.
How to make a return
For returns and exchanges, please email contact@rathcrew.com with details about your order, and reason for the return/exchange.
Once your item is received, inspected by our team, and approved as original quality, your return will be processed.
Please note: shipping costs are non-refundable.
Returns & Exchanges
Hassle-free returns within 30 days.
We want you to love your gear. If you’re not completely satisfied, you have 30 days from the date of purchase to return your item for store credit or exchange.
We only accept returns on full-priced items. To be eligible for a return or exchange, your item must be unworn, unused, unwashed, and in its original condition, with all original tags attached and packaging included.
Customers are eligible for one exchange per order for another item of equal or greater value. If exchanging for a higher-priced item, the customer will be required to pay the difference.
Items purchased during sales, promotions, or with discount codes are considered final sale and are not eligible for return or exchange.
Return shipping costs are the responsibility of the customer. We do not provide prepaid return labels or cover the cost of returning items to us.
European Union Returns
If you are exercising your statutory 14-day right of withdrawal under applicable EU consumer law, you are responsible for the cost of returning the goods to our designated returns address, unless otherwise required by applicable law. As our returns facility is located outside the European Union, international return shipping costs may apply. We recommend using a tracked shipping service, as you remain responsible for the goods until they are received at our returns facility.
How to make a return
For returns and exchanges, please email contact@rathcrew.com with details about your order, and reason for the return/exchange.
Once your item is received, inspected by our team, and approved as original quality, your return will be processed as store credit only.
Store credit will be issued to the email associated with your order once your return has been approved. Please allow up to 14 business days for processing, depending on return volumes and inspection times.
Please note: shipping costs are non-refundable.