Returns and Exchanges

Rath Crew is committed to quality. If something is not right with your order, we want to fix it. How a return is handled depends on the reason for it, so we have set out both below.

Change of mind

If you have simply changed your mind, you may request a return within 30 days of the purchase date.

  • Items must be unworn, unwashed and in original condition with tags attached.
  • Items must be returned in their original packaging.
  • Return shipping is at your own cost. We recommend a tracked service.
  • Approved change-of-mind returns are issued as store credit.
  • Sale and discounted items are final sale and are not eligible for change-of-mind returns.
  • Gift cards are not eligible for return.

Faulty, damaged or incorrect items

This is different, and your rights here are protected by the Australian Consumer Law. They apply to every order, including sale items.

  • If an item is faulty, damaged, not as described, or not what you ordered, contact us and we will make it right.
  • For a minor problem we will repair or replace the item.
  • For a major failure you choose: a refund to your original payment method, or a replacement.
  • We cover return postage on faulty or incorrect items.
  • Sale items are covered. Nothing on this page limits your consumer guarantees.

Email support@rathcrew.com with your order number and a photo of the issue and we will resolve it promptly.

Exchanges

For a size exchange, email support@rathcrew.com. Subject to stock availability we will arrange the correct size. Our size guide includes a size calculator and measuring diagrams if you want to check your fit before ordering.

How to return an item

  1. Email support@rathcrew.com with your order number and the reason for the return.
  2. Wait for return authorisation and instructions from our team.
  3. Send the item back in its original packaging.
  4. Keep your proof of postage.

Refunds and store credit

Once your return arrives and has been inspected we will process it within 10 business days. Store credit is issued by email. Refunds are returned to your original payment method and may take a few additional days to appear, depending on your bank.

Questions

Email support@rathcrew.com and we will help.